Every call
answered.
Every lead
captured.

Property enquiries come at all hours — evenings, weekends, holidays. Every delayed response is a lead that warmed up with a competitor. Ginger qualifies every caller, answers project-specific queries, and schedules site visits without a single salesperson being available.

• Instant lead qualification: budget, BHK requirement, preferred location, timeline
• Project-specific FAQs: possession date, amenities, RERA details, payment plans
• Site visit scheduling synced directly with CRM
• Re-engagement calls to old leads with new project updates
• Post-booking document collection reminders
• NRI buyer support in multiple languages including Tamil, Telugu, Kannada

D2C brands and online retailers face a constant flood of repetitive calls: “Where’s my order?” “How do I return this?” “Is this available in size L?” Ginger resolves 80% of these automatically, escalating only complex cases to a human agent.

• Order status lookup via order ID or phone number — real-time OMS integration
• Return & refund initiation: photo upload trigger via WhatsApp link
• Product availability, variant queries, and size guides
• COD verification calls before dispatch — reduce RTO rates
• Abandoned cart recovery outbound calls
• Delivery re-scheduling and failed delivery handling

Schools, coaching centres, universities, and EdTech platforms deal with thousands of prospective students asking the same questions every admission season. Ginger handles the entire enquiry-to-enrolment conversation — at any volume, in any language.

• Course counselling: eligibility, curriculum, duration, fee structure
• Admission form guidance and document checklist delivery via SMS
• Fee payment reminders and installment plan queries
• Exam schedule notifications and result announcement handling
• Parent communication for school/college updates
• Demo class booking for online coaching platforms

Financial services customers demand instant answers. Whether it’s a loan status enquiry, credit card block request, or KYC update — delays destroy trust. Ginger delivers secure, verified, instant responses while maintaining a compliant conversation trail.

• Loan application status and disbursement timeline queries
• EMI due date reminders and payment confirmation calls
• KYC document collection reminders with secure upload links
• Credit card block and re-issue request initiation
• Account balance enquiry post OTP verification
• Lead nurturing for home loans, personal loans, and insurance cross-sell

Hotels, resorts, travel agencies, and tour operators receive calls at every hour from every time zone. Ginger ensures no reservation enquiry, room availability check, or cancellation request goes unanswered — even at 3am.

• Room availability check and instant booking confirmation
• Check-in / check-out time queries and early check-in requests
• Restaurant reservation and in-room dining order taking
• Tour package enquiries with itinerary details via WhatsApp
• Cancellation and refund policy handling
• Guest satisfaction follow-up calls post-checkout

Car and two-wheeler dealerships, service centres, and used vehicle platforms field hundreds of calls daily. Ginger qualifies buyers, books test drives, and follows up on service jobs — without tying up a single salesperson on routine calls.

• Test drive booking with preferred model, date, and time slot
• Vehicle availability, colour, and variant queries
• On-road price, EMI calculator, and finance scheme information
• Service appointment scheduling and job card status updates
• Vehicle delivery reminder and post-delivery follow-up
• Exchange and used vehicle valuation enquiry routing

Insurance companies and brokers deal with high-anxiety callers who need quick, accurate answers. Ginger provides instant policy information, renewal reminders, and claims guidance — reducing call centre load while improving customer confidence.

• Policy details, premium amount, and due date queries
• Renewal reminder calls with payment link delivery
• Claims initiation guidance and document checklist via WhatsApp
• Hospital cashless network verification for health insurance
• Motor insurance claim intimation and surveyor appointment booking
• Cross-sell calls for top-up and add-on covers

Fleet operators, 3PL providers, and last-mile delivery companies handle enormous volumes of repetitive calls — shipment tracking, delivery confirmation, POD queries. Ginger automates all of it, freeing your operations team for what actually needs a human.

• Shipment tracking by AWB number or phone — real-time TMS integration
• Delivery confirmation and POD status updates
• Failed delivery rescheduling and address correction
• Driver assignment and ETA communication to consignees
• Warehouse pickup scheduling and slot booking
• Escalation to operations manager for delay complaints